Vendor Procurement and Oversight
With over twenty-five years of experience in the real estate industry, PMP has developed strong relationships with the best vendors and contractors in the business. Assembling a strong network of talented and vetted vendors for our associations to select from mitigates many potential issues and is a critical component of a well-managed community. Unlike many other management companies, any PMP preferred vendor has earned the right to be on our coveted list, as we will never accept any monetary compensation to participate in our preferred vendor program.
Weekly inspections and on-site monthly vendor evaluations are a key component to ensure proper community oversight. At PMP every inspection performed is documented through the use of our exclusive “Action Item Tracker”. Violations and common area deficiencies are not only documented in writing through these Community Checklists, but also by digital photography, which can be shared regularly with the board of directors and organized in the community files. Community Managers meet with each of the community’s respective vendors on-site monthly to inspect their performance and ensure they are meeting the community’s expectations based on their contractual scope of services.
Transitioning management companies is often one of the biggest concerns voiced by Board Members. At PMP we have alleviated any concerns or anxiety by developing a professional “Transition Team” dedicated to overseeing a seamless transition process for both board members and homeowners. Our firm’s exclusive “Transition Timeline & Checklist” ensures that every step of the transition process is a smooth, worry-free process for Board Members and homeowners like.
With only one chance to make a great first impression, our firm has created unique transition tools, including Homeowner Welcome Packages and Community Welcome Events, highlighting our dedication to extraordinary customer care and our commitment to ensuring a seamless transition.
After Hours Customer Care
Our firm’s complementary live afterhours service ensures that someone is always available to tend to your community’s emergency needs. In addition, board members always have direct access to their Community Manager and our Senior Management Team via their private mobile phones, because during an emergency we feel it is important to be able to reach your community partner directly.
Board Member training is critical to empower an association’s Board to make educated decisions. At PMP we offer complementary board member training, including our exclusive DR HOA Board Member training seminar twice annually, covering a wide variety of topics. In addition to our twice annual DR HOA training seminar, PMP offers a complementary Board Member Roles & Responsibilities training course following the Annual Meeting & Board Member Election.
While Board Member education is important, at PMP we understand that homeowner education is also important. We are one of the only management firms with a comprehensive homeowner education program through our exclusive DR HOA educational platform, whereby residents may visit PMP’s on-line forum derived from our firm’s bi-weekly column that is published in the Business Section of Santa Clarita Signal newspaper, and has become a popular resource for homeowners throughout Southern California. To access past and present DR HOA columns please visit us at www.doctorhoa.com
Moving is a stressful time for both the seller, who we are bidding farewell, and the buyer, who we are welcoming as the newest member of the community. With a dedicated in-house Escrow Specialist to service our clients, we are proud to lead the industry in escrow processing, including accuracy and turnaround time. In addition, our thorough and detailed escrow process preserves the association’s interest by ensuring that any and all assessments due are retained through the escrow process.
Annual Community Requirements
Laws dictating an association’s annual requirements are constantly changing, which is why it is so important to partner with a professional management company committed to continuing education. From annual budgets and tax filings to required reserve study updates and annual meetings, our team is here to guide our association partners, coordinating annual meetings, distributing annual financial packages and filing the necessary documents.
Department of Real Estates Processing
Whether it be working with homebuilders and developers during the community’s entitlement stage or helping existing associations understand how their association was established and how it impacts them today, our team’s extensive background in the real estate entitlement process gives us a unique perspective on community management. From working with builders and developers to obtain Preliminary, Conditional and Final Public Reports, preparing association Department of Real Estate budgets and assisting with the Covenants, Conditions & Restrictions (CC&Rs) and Bylaws, to partnering with existing associations who may be looking to update their governing documents or obtain valuable insight when preparing their annual budget, our team provides a competitive advantage to our community partners.