Innovative Suite of Services
Full-Time In-House Accounting Team
Something as important as the Association’s financial accounting should never be outsourced. PMP has a talented team of in-house accounting professionals overseeing our client’s fiscal needs. From accounts receivable and accounts payable duties, to monthly financial reconciliations, rest assured you have a strong financial partner in PMP. In addition, each of our Association partners are assigned their own Property Accountant who is intimately familiar with your community and able to address any questions or requests, which may arise.
With a full-time, in-house accounting team and a fully computerized, state-of-the-art software system which produces clear, accurate and easy to understand financial statements, you can rest assured that your community’s accounting is accurate and precise.
Don’t have an accounting for finance background? Don’t worry, each month your Association’s PMP Property Accountant will prepare a financial summary providing a detailed, easy to understand overview of the Association’s financial position, pointing out any aspects requiring attention.
Enhanced Backup, Security and Protection of Community Documents
Often overlooked, an Association’s management company is responsible for storing and protecting extremely confidential data, from homeowner contact information and bank account numbers, to legal documents and correspondences. At PMP, we have partnered with “Shred-It” and “Datto” to properly discard confidential paperwork, and regularly backup our systems to ensure our clients’ documents and information are protected.
In-House Delinquency Processing Team
With a comprehensive, proprietary assessment delinquency tracking system and our industry-leading team of delinquency processing experts, PMP is at the forefront of assessment delinquency collection services. Our user-friendly delinquency tracking management tools and our knowledgeable team of delinquency experts ensures delinquent owner accounts are diligently tracked and aggressively pursued to mitigate revenue losses to our Association clients.
& Innovative Banking
Assessment billing and Association banking is a critical service impacting an Association’s day-to-day operations. It is vital to have a banking partner who understands the needs of Homeowner Association banking. After vetting numerous banking options, PMP partnered with Pacific Premier Bank, one of the most trusted names in community Association banking. Pacific Premier Bank understands the challenges facing Association clients and offers tailored services to meet our clients’ needs.
From a comprehensive, secure lockbox program where assessment payments are deposited directly to the Association’s bank account, processed the same day and downloaded to our management software in real time, to our secure, online invoice approval and check signing portal, streamlining the accounts payable process, we are able to offer our clients valuable tools to meet their banking needs — and at no additional charge.
After-Hours Customer Care
Our firm’s complimentary, live emergency after-hours service ensures that someone is always available to tend to your community’s urgent needs. In addition, in cases of emergency, Board Members always have direct access to their Community Manager and our Senior Leadership Team, 24-hours a day, 7-days a week. Afterall, when an emergency strikes, you need to know you can reach your community management team directly.
Regular community inspections and on-site vendor evaluations are critical to protect the value and integrity of your Association, and ensure that Association vendors are meeting their contractual obligations. At PMP, every inspection performed is documented using our exclusive “Action Item Tracker,” which is shared with the Board of Directors regularly. Non-compliance matters are not only documented in writing, they are also digitally photographed, uploaded to the respective residents’ account, and accompany violation warning letters.
With over 75 years of combined leadership experience in the real estate industry, PMP has developed strong relationships with the best vendors and contractors in the business. Assembling a strong network of talented and pre-vetted vendors for our clients to select from mitigates many potential issues, and is a critical component of a well-managed community. Unlike many other management companies, we never charge a fee for vendors to be included on PMP’s preferred vendor list. PMP preferred vendors earn the right to be on our coveted reference list by delivering extraordinary products and service to our valuable Association clients.
Moving is a stressful time for both the seller, who we are bidding farewell to, and the buyer, who we are welcoming to the community. With a dedicated in-house Escrow Team to serve our clients, we are proud to lead the industry in escrow processing, both in terms of accuracy and response time. In addition, our thorough and detailed escrow process preserves the Association’s interest by ensuring that any and all assessments due are collected through the escrow process, and both the buyer and seller are made aware of any non-compliance issues.
Management Company Transitions
Transitioning to a new management company is often a source of anxiety voiced by Board Members. At PMP, we have alleviated transition-related concerns by developing seamless transition processes and protocols executed by our in-house team of transition experts. Our firm’s exclusive “Transition Timeline & Checklist” ensures that every step of the process is smooth and worry-free for Board Members and homeowners alike.
We only have one chance to make a great first impression! We have created unique transition tools, including our homeowner welcome package, transition postcards, and community welcome events, illustrating our dedication to extraordinary customer care and a seamless transition process.
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“I just wanted to take this opportunity to express how pleased we are with the services of everyone on the staff at PMP. PMP’s ability to come to the Board Meetings completely prepared to answer questions, with everything ready to move through the agenda quickly, coupled with what can only be termed as over-the-top customer service, is unequalled by any management company I have work with in my many years serving on HOA Boards.”
“As a Board Member of an Association that partnered with PMP, I have first hand experience of the high level of quality and quantity of work that PMP performs to the benefit of our HOA and all its homeowners. Through tireless dedication, focused attention to details and innovative solutions, Brad Watson and his crack team deliver real solutions to our HOA, both in terms of value added and dollars saved. Brad and his team are a caring and engaging group, and a bonus is they make it a fun experience to work with them.”
Curt D. Roney
“The transition to PMP was smooth and efficient. Their exceptional customer service is evidenced by their helpful, professional and accessible management team. They immediately respond to e-mails and phone calls, expeditiously resolving outstanding issues or concerns. Updates are shared with the Board regularly and their follow through is impeccable. The managers are very knowledgeable of our association’s governing documents as well as new and existing civil codes, statues and case law. Their contributions to our community are invaluable.”
“I’ll be the first to admit that I am not an easy person to please. I demand high expectations and accept nothing less. Frankly, it’s a fiduciary duty as a Board member to ensure that our membership receives the maximum value behind the dues we all pay. PMP has not disappointed once. Simply put it’s the best decision we have made as a board for our community and we could not be any happier. Don’t short yourself on settling for second best, try the best and I assure you that you will not be disappointed by going with PMP!”
“PMP consistently exceeds my very discerning expectations. When we hired PMP our association was in shambles. Our reserves were significantly underfunded and we had daunting assessment delinquency issues that made it difficult to meet our monthly payment obligations. With PMP’s help, in just a few years we were able to cut expenses, collect on our accounts receivables and build up our reserves. Our community is grateful for all PMP’s team has done to help our community through some very difficult times.”
“PMP has become a great community partner. We struggled through two other management companies before hiring PMP and the difference in service is staggering! I wish we would have made a change sooner, but we didn’t know what we were missing. Our residents are happier and our Board feels much more supported. I would enthusiastically recommend PMP!”