Legendary, Extraordinary Service
Prepare to be spoiled…

Extraordinary
Customer Care

Our team’s commitment to extraordinary service is evident from the moment you call into our office and speak with a live, friendly and knowledgeable member of the community care team. PMP is one of the only management companies in the industry with a live, in-house community care team ready to service our residential clients, because extraordinary service cannot be achieved with pre-recorded messages and call routing machines. There is no need to leave a message and wait for a return call; we are live, here when you need us.

Open Door
Office Policy

Is a trip to your management company’s office as dreaded as a trip to the DMV? At PMP we pride ourselves on our resident-friendly open-door office policy. We encourage residents to stop in, pay their bill, grab a cup of coffee and meet our stellar management team. No appointment necessary…

Enhanced Backup, Securityand Protection ofCommunity Documents

Often overlooked, an association’s management company is responsible for storing and protecting extremely confidential information, from homeowner contact information and bank account numbers to legal documents and correspondences. At PMP we have partnered with “Shred-It” and “Carbonite” to properly discard of confidential documents and regularly backup our systems to ensure community documents and information is protected.

Nationally Certified & PMP
Trained Managers

An industry trailblazer, PMP is one of the only management firms in California with a complementary smartphone application, allowing clients to open maintenance work orders or communicate with our customer care team directly from their smartphone! In addition, PMP’s accounting platform streamlines the financial processes via secure, electronic invoice approval and check signing. Homeowners are also provided numerous convenient methods for paying their assessments, from electronic checks, automatic bill pay and credit card processing. PMP also offers custom, secure Association websites with innovative and effective functions to improve the homeowner experience.

Full-time, In-House
Accounting Team

Something as important as the Association’s accounting and financial statements should never be outsource! PMP has a talented team of in-house accounting professionals overseeing our client’s fiscal needs, from accounts receivable and accounts payable duties to monthly financial reconciliations, rest assured you have a strong financial partner in PMP.

In-House Delinquency
Processing Team

With a comprehensive delinquency tracking system, one of our firm’s competitive advantages is our proprietary, industry leading and user friendly assessment delinquency management tool and our knowledgeable team if delinquency processing experts.

Complementary Board
Member Education

Critical to an association’s success, at PMP we take education seriously! Our exclusive DR HOA on-line educational forum has become a valuable tool and resource for association board members and homeowners, updated regularly on-line and in print as a bi-weekly column in the Santa Clarita Signal newspaper. In addition, PMP hosts a twice annual DR HOA educational forum for Board Members, with industry leading speakers covering a diverse range of topics.

PMP has become a great community partner. We struggled through two other management companies before hiring PMP and the difference in service is staggering! I wish we would have made a change sooner, but we didn’t know what we were missing. Our residents are happier and our Board feels much more supported. I would enthusiastically recommend PMP!

Karen Rose
President
The Metro Condominium Association

Unmatched
Professional
Relationships

PMP considers our vendor partners as clients too, so they are not exempt from receiving PMP’s unique brand of extraordinary service. We understand that our on-going success is supported by strong vendor relationships, providing added value and valuable resource for our clients.

High Employee
Retention

We invest in our people, and they in turn invest in us and our community partners. Beyond all of our operational competitive advantages that make PMP so unique, our most valuable asset is our people. Our team, our posse, our crew are valued, respected and rewarded, and it shows.

Weekly Community
Inspections

Standard as part of PMP’s full-service scope of services. Simply put, anything less than weekly inspections is substandard and does not provide the oversight necessary to proactively manage the maintenance of the community end violation enforcement.

Truly All-inclusive,
Full-service
Agreements

Tired of being nickeled and dimed for every piece of paper, envelope, photocopy and office supplies? PMP bucks the industry standard of billing for every operational incidental by offering our truly all-inclusive, full-service contract. PMP’s competitive base monthly fee truly is all-inclusive. Monthly Board Packages – no charge. Monthly assessment statements – no charge. Meetings that last longer than two hours – no charge. Refreshing, huh?

Senior Leadership
Oversight &
Participation

Something as important as the Association’s accounting and financial statements should never be outsource! PMP has a talented team of in-house accounting professionals overseeing our client’s fiscal needs, from accounts receivable and accounts payable duties to monthly financial reconciliations, rest assured you have a strong financial partner in PMP.

Exclusive Smart Phone
Application

Another example of PMP’s commitment to innovation, PMP is one of the only management firms in Southern California with a complementary smart phone application for iPhone and android devices, allowing residents to open maintenance works orders and communicate with our team directly from our exclusive association management application.

Month-to-Month
Management
Agreements

PMP is proud of our extremely high client retention. We are so confident in our ability to exceed our clients’ expectations that we are one of the few management firms to offer month-to-month management agreements, providing our clients complete control and flexibility, no strings attached.