Setting The Industry Standard
for Extraordinary Service
PMP’s commitment to extraordinary service is evident from the moment you call our office and speak with a live, friendly and knowledgeable member of our Community Care Team. PMP is one of the only management companies in the industry with a live, in-house Community Care Team, standing by ready to serve our residential clients.
Extraordinary service means not having to fumble through a prerecorded menu or being forced to leave a message to address a simple request. In fact, approximately 95% of calls received by our Community Care Team during regular business hours are addressed by the first team member to answer the phone!
Our Community Care Team is live and here when you need them!
Innovation you can see, compassion you can feel...
Open-Door Office Policy
Is a trip to your management company’s office as dreaded as a trip to the DMV? At PMP, we pride ourselves on our resident-friendly, open-door office policy. We encourage residents to stop in, pay their bill, grab a cup of coffee, and meet our stellar management team. No appointment necessary.
& Custom Website
Our exclusive, next generation of online access, PMP GATEWAY provides residents and Board Members with unprecedented 24-hour access to Association and account information and functions. Users will find account history and online assessment payment options, maintenance work order submittal capabilities with real-time updates, direct management communication tools, access to Association documents and records, and full access to update personal and contact information among other things.
Homeowners also have the option of selecting electronic distribution of assessment statements, newsletters, and annual mailers, saving the Association valuable money and resources. In addition, PMP Gateway includes a custom website landing page, which provides seamless access to your Association’s online portal. The best part is, it’s free for all PMP Association clients.
Online Platform for Invoice Approvals and Payments
PMP is proud to offer a convenient, innovative platform for secure, online review and approval of vendor invoices, and issuance of payments. Never worry about fumbling through paper invoices or carrying live checks again! It’s easy, it’s secure, and it is a complimentary service.
Exclusive Smartphone Application
PMP is an industry leader in innovative products and services. An example, which illustrates our commitment to innovation, is our exclusive smartphone application for iPhone and Android devices. In fact, PMP is one of the only management firms with a fully integrated smartphone application, allowing residents to open service requests and communicate with our Community Care Team directly from their smartphone! Now that’s innovation!
Board Meeting Preparation & Attendance
Setting the industry standard for proactive, value-added community management, one of our primary duties is to ensure our Board Member clients are prepared for Board Meetings. Unique to PMP is our exclusive Association Board Package, which we prepare and distribute in advance of Board Meetings, ensuring Board Members have the tools and resources necessary to make important Association decisions. In addition, a certified PMP Community Manager will coordinate and attend every Association Board Meeting, ensuring you have a trained representative available to provide valuable support as necessary.
Dynamic Telecommuting Capabilities
While we are a customer service business that serves people, and human interaction is an important part of our culture, at PMP we have a dynamic operating platform that allows us to fully telecommute should it be necessary.
Whether it be a natural disaster or a health crisis, PMP’s entire team can transition to full telecommuting capabilities at a moment’s notice, ensuring that your Association and its residents receive the essential services necessary when they need us most.
PMP University is our exclusive internal training and continuing education platform that we created to ensure our valuable team members have the tools and support necessary to be successful. With over 30 educational modules, including live weekly training, we employ the industry’s most knowledgeable professionals.
In addition to PMP University, all of our Community Managers are either certified or actively working towards their professional certifications through the Community Association Institute (CAI). PMP covers the expense of all certifications and continuing education.
PMP’s unique company culture combined with our unwavering commitment to our team members’ professional growth and education is how PMP is able to attract and retain the industry’s most talented professionals.
Board Member and
Learn More About PMP's Unique Approach to Community Management
Isn’t it time to expect more
from your community management partner?
“I just wanted to take this opportunity to express how pleased we are with the services of everyone on the staff at PMP. PMP’s ability to come to the Board Meetings completely prepared to answer questions, with everything ready to move through the agenda quickly, coupled with what can only be termed as over-the-top customer service, is unequalled by any management company I have work with in my many years serving on HOA Boards.”
“As a Board Member of an Association that partnered with PMP, I have first hand experience of the high level of quality and quantity of work that PMP performs to the benefit of our HOA and all its homeowners. Through tireless dedication, focused attention to details and innovative solutions, Brad Watson and his crack team deliver real solutions to our HOA, both in terms of value added and dollars saved. Brad and his team are a caring and engaging group, and a bonus is they make it a fun experience to work with them.”
Curt D. Roney
“The transition to PMP was smooth and efficient. Their exceptional customer service is evidenced by their helpful, professional and accessible management team. They immediately respond to e-mails and phone calls, expeditiously resolving outstanding issues or concerns. Updates are shared with the Board regularly and their follow through is impeccable. The managers are very knowledgeable of our association’s governing documents as well as new and existing civil codes, statues and case law. Their contributions to our community are invaluable.”
“I’ll be the first to admit that I am not an easy person to please. I demand high expectations and accept nothing less. Frankly, it’s a fiduciary duty as a Board member to ensure that our membership receives the maximum value behind the dues we all pay. PMP has not disappointed once. Simply put it’s the best decision we have made as a board for our community and we could not be any happier. Don’t short yourself on settling for second best, try the best and I assure you that you will not be disappointed by going with PMP!”
“PMP consistently exceeds my very discerning expectations. When we hired PMP our association was in shambles. Our reserves were significantly underfunded and we had daunting assessment delinquency issues that made it difficult to meet our monthly payment obligations. With PMP’s help, in just a few years we were able to cut expenses, collect on our accounts receivables and build up our reserves. Our community is grateful for all PMP’s team has done to help our community through some very difficult times.”
“PMP has become a great community partner. We struggled through two other management companies before hiring PMP and the difference in service is staggering! I wish we would have made a change sooner, but we didn’t know what we were missing. Our residents are happier and our Board feels much more supported. I would enthusiastically recommend PMP!”