Property Management Professionals (PMP)

PMP Difference

Setting The Industry Standard
for Extraordinary Service

Customer Care

PMP’s commitment to extraordinary service is evident from the moment you call our office and speak with a live, friendly and knowledgeable member of our Community Care Team. PMP is one of the only management companies in the industry with a live, in-house Community Care Team, standing by ready to serve our residential clients.

Extraordinary service means not having to fumble through a prerecorded menu or being forced to leave a message to address a simple request. In fact, approximately 95% of calls received by our Community Care Team during regular business hours are addressed by the first team member to answer the phone!

Our Community Care Team is live and here when you need them!

Innovation you can see,
compassion you can feel...

Open-Door Office Policy

Is a trip to your management company’s office as dreaded as a trip to the DMV? At PMP, we pride ourselves on our resident-friendly, open-door office policy. We encourage residents to stop in, pay their bill, grab a cup of coffee, and meet our stellar management team. No appointment necessary.

& Custom Website

Our exclusive, next generation of online access, PMP GATEWAY provides residents and Board Members with unprecedented 24-hour access to Association and account information and functions. Users will find account history and online assessment payment options, maintenance work order submittal capabilities with real-time updates, direct management communication tools, access to Association documents and records, and full access to update personal and contact information among other things.

Homeowners also have the option of selecting electronic distribution of assessment statements, newsletters, and annual mailers, saving the Association valuable money and resources. In addition, PMP Gateway includes a custom website landing page, which provides seamless access to your Association’s online portal. The best part is, it’s free for all PMP Association clients.

Online Platform for Invoice Approvals and Payments

PMP is proud to offer a convenient, innovative platform for secure, online review and approval of vendor invoices, and issuance of payments. Never worry about fumbling through paper invoices or carrying live checks again! It’s easy, it’s secure, and it is a complimentary service.

Exclusive Smartphone Application

PMP is an industry leader in innovative products and services. An example, which illustrates our commitment to innovation, is our exclusive smartphone application for iPhone and Android devices. In fact, PMP is one of the only management firms with a fully integrated smartphone application, allowing residents to open service requests and communicate with our Community Care Team directly from their smartphone! Now that’s innovation!

Board Meeting Preparation & Attendance

Setting the industry standard for proactive, value-added community management, one of our primary duties is to ensure our Board Member clients are prepared for Board Meetings. Unique to PMP is our exclusive Association Board Package, which we prepare and distribute in advance of Board Meetings, ensuring Board Members have the tools and resources necessary to make important Association decisions. In addition, a certified PMP Community Manager will coordinate and attend every Association Board Meeting, ensuring you have a trained representative available to provide valuable support as necessary.

Dynamic Telecommuting Capabilities

While we are a customer service business that serves people, and human interaction is an important part of our culture, at PMP we have a dynamic operating platform that allows us to fully telecommute should it be necessary.

Whether it be a natural disaster or a health crisis, PMP’s entire team can transition to full telecommuting capabilities at a moment’s notice, ensuring that your Association and its residents receive the essential services necessary when they need us most.

PMP University

PMP University is our exclusive internal training and continuing education platform that we created to ensure our valuable team members have the tools and support necessary to be successful. With over 30 educational modules, including live weekly training, we employ the industry’s most knowledgeable professionals.

In addition to PMP University, all of our Community Managers are either certified or actively working towards their professional certifications through the Community Association Institute (CAI). PMP covers the expense of all certifications and continuing education.

PMP’s unique company culture combined with our unwavering commitment to our team members’ professional growth and education is how PMP is able to attract and retain the industry’s most talented professionals. 

DrHOA Logo

Board Member and
Homeowner Education

Board Member education is critical to an Association’s success. Just as important is homeowner education. At PMP, we understand this, which is why our DR. HOA continuing education program includes homeowner educational pieces. From PMP’s Guide to HOA Living to our monthly educational columns, PMP is an industry leader in education. Every new buyer is provided with PMP’s Guide to HOA Living as part of their escrow welcome package, but our efforts to educate our Association residents does not stop there. We have found that confusion and misunderstandings related to the roles of management, the Board of Directors, and homeowners’ duties and obligations is the root of most frustrations in Homeowners Associations. We have found making a concerted effort to educate homeowners goes a long way to mitigate conflict. At least one written DR. HOA educational column per quarter is focused on homeowner education. In addition, PMP hosts a live, virtual Association 101 educational forum several times a year in an effort to help homeowners understand the roles of all Association stakeholders, including their own obligations as owner in a common interest development. As a PMP client, all educational resources, including our monthly DR. HOA column, our quarterly virtual forums, and our in-person educational events are complimentary.

Learn More About PMP's Unique Approach to Community Management​

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