Unique Mid-rise & High-rise Communities Deserve a Dedicated Team
About PMP Urban
Different community types require a uniquely different approach to community management. While other management companies attempt to commingle management of different community types — single family master planned neighbors, mid-rise and high-rise condominiums, and mixed-use buildings — at PMP, we understand that not all communities have the same management needs. Mid-rise and high-rise Associations do not have the same maintenance obligations and service needs as single-family master planned neighborhoods, so why would they have the same operating procedures? At PMP, we understand this and we are proud to be one of the only management firms to create an entirely separate division focused on serving our mid-rise and high-rise condominium clients unique needs.
On-Site Management Team Support & Oversight
A common concerned voiced by on-site management staff at other management companies is that they do not receive the guidance, training and support necessary to ensure their success. At PMP, we’ve addressed this issue plaguing other management companies with our industry-leading internal training platform, PMP University, our engaged, hands-on Leadership Team that provides unparalleled support, and our unique company culture that ensures our on-site employees feel like they are part of the PMP family and benefit from our firm’s unique culture.
Hands-On, Proactive, Value-Added Service
Protecting the value and integrity of our Association partners is one of our primary objectives. Innovative, proactive maintenance calendars and protocols ensures that your community’s common area assets are properly inspected and maintained throughout the year, mitigating against system failures and costly emergency repairs, while at the same time extending the useful life of common area components. The end result is a beautiful, well-maintained community with fewer unforeseen issues and a mitigated risk of special assessments.
and Protecting Values
PMP’s hands-on, proactive approach to community management and our unwavering commitment to extraordinary customer service is unique in the community management industry. We understand what most management companies – we’re a service industry at our core. At PMP, we value the opportunity we have to positively impact the communities we serve, and we understand our awesome responsibility to protect the value and integrity of the Association and its common areas. Improving lives and enriching communities is our core work. Standing out as an industry leader in the multifamily Association management market requires more than proficiently managing building components and infrastructure. Discerning mid-rise and high-rise clientele expect more. PMP’s unique approach to customer service, which focuses on hospitality, lifestyle, and elevating the homeowner experience has made PMP the industry leader in the management of mid-rise and high-rise Associations.
Learn More About PMP's Unique Approach
to Community Management
The reviews are in
Isn’t it time to expect more
from your community management partner?
“I just wanted to take this opportunity to express how pleased we are with the services of everyone on the staff at PMP. PMP’s ability to come to the Board Meetings completely prepared to answer questions, with everything ready to move through the agenda quickly, coupled with what can only be termed as over-the-top customer service, is unequalled by any management company I have work with in my many years serving on HOA Boards.”
“As a Board Member of an Association that partnered with PMP, I have first hand experience of the high level of quality and quantity of work that PMP performs to the benefit of our HOA and all its homeowners. Through tireless dedication, focused attention to details and innovative solutions, Brad Watson and his crack team deliver real solutions to our HOA, both in terms of value added and dollars saved. Brad and his team are a caring and engaging group, and a bonus is they make it a fun experience to work with them.”
Curt D. Roney
“The transition to PMP was smooth and efficient. Their exceptional customer service is evidenced by their helpful, professional and accessible management team. They immediately respond to e-mails and phone calls, expeditiously resolving outstanding issues or concerns. Updates are shared with the Board regularly and their follow through is impeccable. The managers are very knowledgeable of our association’s governing documents as well as new and existing civil codes, statues and case law. Their contributions to our community are invaluable.”
“I’ll be the first to admit that I am not an easy person to please. I demand high expectations and accept nothing less. Frankly, it’s a fiduciary duty as a Board member to ensure that our membership receives the maximum value behind the dues we all pay. PMP has not disappointed once. Simply put it’s the best decision we have made as a board for our community and we could not be any happier. Don’t short yourself on settling for second best, try the best and I assure you that you will not be disappointed by going with PMP!”
“PMP consistently exceeds my very discerning expectations. When we hired PMP our association was in shambles. Our reserves were significantly underfunded and we had daunting assessment delinquency issues that made it difficult to meet our monthly payment obligations. With PMP’s help, in just a few years we were able to cut expenses, collect on our accounts receivables and build up our reserves. Our community is grateful for all PMP’s team has done to help our community through some very difficult times.”
“PMP has become a great community partner. We struggled through two other management companies before hiring PMP and the difference in service is staggering! I wish we would have made a change sooner, but we didn’t know what we were missing. Our residents are happier and our Board feels much more supported. I would enthusiastically recommend PMP!”